Chapter  1 The Common Denominator
Chapter  2 The Emotional Tone Scale
Chapter  3 Apathy (0.05)
Chapter  4 Making Amends (0.375)
Chapter  5 Grief (0.5)
Chapter  6 Propitiation (0.8)
Chapter  7 Sympathy (0.9)
Chapter  8 Fear (1.0)
Chapter  9 Covert Hostility (1.1)
Chapter 10 No Sympathy ( 1.2)
Chapter 11 Anger ( 1.5)
Chapter 12 Pain ( 1.8)
Chapter 13 Antagonism (2.0)
Chapter 14 Boredom (2.5)
Chapter 15 Conservatism (3.0)
Chapter 16 Interest and Enthusiasm (3.5-4.0)
Chapter 17 Some Tips on Spotting Tones
Chapter 18 Cliché's to Live by—Or Should We?
Chapter 19 The Battle of the Sexes
Chapter 20 Meanwhile, Down at the Office
Chapter 21 Groups
Chapter 22 The Tone Scale and the Arts
Chapter 23 How to Handle People by Tone Matching
Chapter 24 Raising Tone
Chapter 25 You and Me