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C/S Tools: |
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C/S Tools: |
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Ivory Tower |
Case Supervisor's
Mini Hat
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pc: N.N.
Date xx/xx/xx VERY WELL DONE- Mr. C/S
C/S OK. Mr. C/S. |
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C/S, the Case Supervisor. He |
C/S, The Case Supervisor's |
Case-supervision is a skill that is best done by an expert. There is a lot to know about it and a good C/S is the one person that really knows how to make the technology work. It is comparable to engineering. If you have one top notch expert this guy can make all the difference to a project or production. An expert C/S would know all the technology of ST and Scn on a practical level. This comes about through experience. He would be able to look at a combination of symptoms, study the folder to confirm his suspicions and would be able to resolve any and all case difficulty a pc is experiencing in short order.
The basic data of case supervision were written up by R. Hubbard in the 1970'ies in the so called C/S series. It consists of some 130 HCOB's on the subject. But to be a true expert there is more to it than knowing these. The expert C/S should know all the processes and remedies of the technology. Fortunately an expert of this skill level is not needed on a day-to-day basis. Where they exist they are capable of supervising dozens of auditors.
A C/S trained in this manual alone can do pretty well. Much of the C/S series were research papers and a record of the evolution of the subject. The push was to package all the technology into the simplest workable form possible. The long development of the Grade Chart streamlined and simplified the whole process. The extensive development and use of correction lists made it possible to get the pc back on track if he ran into difficulties. It may be more elegant to be able to say: "The pc is stuck in such and such an incident. Use this one process and he will snap out of it". Such an approach is only successful in expert hands and even experts don't recommend it. It is however important to know, that the correction lists themselves contain a wealth of information. You could say, the essence of the whole C/S series is packaged into the Lists with their recipes for handling all kinds of situations.
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As long as a C/S ensures his auditors |
As long as a C/S' auditors apply good basic TR's and
metering and are able to make prepared lists read, almost any tangle can be
resolved by assessing correction lists and follow the instructions. Thus
an ST C/S (and any C/S for that matter) has to keep a close eye on and improve his
auditors' basic skills continuously. TR's, Meter skills and Assessment skills
does not show up in a written report. But the C/S would from time to time
request sessions recorded on tape (video or audio) to ensure the quality of
these basic skills and drill his auditors up to the needed skill level, when
lacking. He can do that personally if no other option is available.
It is thus today a workable set-up to do all the routine actions without knowing all the ins and outs of how to fix any and all situations. The basic program for any pc is the Grade Chat after all. If you have a hot-line to a remote expert C/S and you case supervise your local auditing activities on a daily basis, and know when to call in the expert, you can actually complete most cases and get a real production going. This is the set-up we have in mind here. The few cases you feel you can' honestly help locally should be directed to the true experts, where a full application of all of the options the technology has certainly will crack their cases.
Mid-level Technician
The Standard Clearing Technology Case Supervisor is a midlevel technician. A
person, when fully trained in this manual, who can solve about 90-95% of
the situations he runs into. When he doesn't know exactly how to go about
resolving a situation he calls in the expert and gets advice and training in how
to overcome the difficulty. That resolved he is up and running again and can
keep going for a long time.
Stable Data for the ST C/S
Make sure your auditors are well trained in their basic skills. The basic skills
are (1) TR's, (2) metering, (3) Auditor's Code and (4) completing cycles of
action on a pc. The C/S has always had the right to assign his auditors to drill
some more, to study some more up to a level where he is confident they can do it
right. The results he can expect on pc's will only be as good as his auditors
can do (1) - (4). Also the auditor's reports do not show these things real well
and they have to be checked out by direct inspection.
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When a C/S watches closely and improves his auditors basic skill his work is easy: |
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TR's (Comm Cycle) |
Metering |
Auditor's Code |
Completing Cycles on Pc's |
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For relative new auditors and a smaller operation it pays off for the C/S to personally check them out in how to audit a process by checking the auditor out on the theory and have him drill the process on a doll until the auditor and the C/S are both confident that the auditor can do it perfectly under trying circumstances. In a larger operation there will be a course room and a separate cramming section that does it for him. But starting out both the auditor and the C/S need a hands-on certainty about what exactly is being done and how. And this should be the C/S' basic attitude no matter how big the operation is. He has to be willing and able to step in at any point and demand that the basic skills of an auditor are the best they can be. It saves him from a lot of hardship to make this his top priority. The number of "mysterious cases" will reduce in direct ratio. It also saves the pc's and auditors for failed sessions.
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Grade Chart |
| Data: Charlie new to auditing. He needs standard Grades. Interview shows he is ready. |
| 1. Life Repair |
| 2. Cleansing RD |
| 3. Objectives |
| 4. Recall Drug RD |
| 5. Recall Grade |
| 6. Grade 0 |
| 7. Grade 1 |
| 8. Grade 2 |
| 9. Grade 3 |
| 10. Grade 4 |
| 11. Engram Clearing |
Programs
The C/S always designs and works from a program. The basic program of any ST
auditing is the Grade Chart. But each process on the Grade Chart is a Major
Action and according to Auditor's Rights you do not start a Major Action unless
the pc is F/N and VGI's. Therefore the pc will from time to time need a set-up
program or repair to make him ready for Major Actions. On a daily basis auditor
will at least check the rudiments.
Also, if grades and processes already done, at a later time are found to be "out", meaning the pc is still hung up on them and did not get the expected benefit from them, repair is needed. The pc will first need a short repair (set-up), then he will need to complete these processes to their full End Phenomena. In the case of a Grade or Grades being out, previous processes run on that Grade will have to be checked rehabbed or flattened if found unflat and additional items and processes may have to be run.
The C/S' work has a lot in common with good book keeping. He has to carefully keep track of actions and their orderly succession and completion much as a book keeper has to keep track of money and receipts. A good book keeper will make sure money are spent wisely and correctly according to the company's or organization's rules and regulations; goals and purposes. When they are spent he will make sure that the goods bought are ok and put to good use. He will not accept the purchase of a machine, that is never put to good use or just given a spin and then abandoned.
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A C/S spends his processes |
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In a similar way, you could say, the C/S designs the basic program for the pc. This is much like spending money to the book keeper. He will make sure each process is put to good use and the overall program is completed to the desired EP. The EP of a program may come about before all of the program is done, which is fine. The EP is what the C/S wanted, not just all the steps being done mechanically. Sometimes the EP has not been brought about even though all the steps are done. In this case the C/S has to dive into his pocket to find additional steps for the auditor to do on the pc; he has to do an additional investment. He will watch it like a hawk to see that the auditor spends this investment right and gets the desired result on the pc. By completing programs in this fashion the pc's case will improve on a steady basis. It is an orderly campaign being conducted against the pc's Bank and case. Done this way the Bank does not stand a chance.
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pc: N.N.
Date xx/xx/xx VERY WELL DONE- Mr. C/S
C/S OK. Mr. C/S. |
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The Case Supervisor |
Session Instructions
The C/S grades the auditor's work. It can be between "Very Well Done"
for a technically prefect session to "Flunk" for an awful auditor performance.
The auditor with just a little bit of experience would suggest his own C/S
instructions and ask the C/S to look them over and approve of them or write up
new instructions for the auditor to go on. The auditor always works from written
instructions. Even an experienced field auditor working for himself would do
that. If he had no C/S he would still C/S his own work and grade it. He would
simply change hat after session and read through his own report, grade his work
and write up a new instruction for the next session. If an instruction is found
to be unworkable, the auditor always have the options included in
"Auditor's Rights" he can apply. If he realizes it is still
unworkable, he should make sure to write down his full observation of the
situation and end off. The reason for this is, that you do not want auditors to
"C/S in the Chair", meaning coming up with new processes to do on the
fly. This leads to incomplete cycles on pc's - Q and A. What you want is an
orderly program executed in an orderly manner. This is how you keep getting
results. This can seem a bit bureaucratic at times, but what works over time is
proceeding from an orderly plan that is well thought out beforehand and then
executed by the book. If it didn't produce the desired result you regroup and
make a new plan before launching a new attack on the Bank.
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When the auditor is done with the |
When the auditor is done with a session, he writes up his session, including Auditor's Report Form, Folder Summary, etc., etc. per Auditor's Admin chapter on ST-0. He then writes a suggested C/S for the next session and turns in his pc's folder to the C/S. Any communication about the pc between auditor and C/S is strictly done in writing. This ensures it all becomes part of the written record and also you want the C/S to keep a distance from the activity and any undue attempts to influence him by emotional talk. C/S'ing has to be an objective thing based on the evidence and technical facts of the situation. The C/S simply looks over the folder, checks references, checks the pc's program and writes up or approves the next C/S for the auditor to do.
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Ivory Tower Rule:
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In looking over the session report the C/S will first check what instructions the auditor was supposed to do and make sure, that is what the auditor did. He will then check the overall outcome of the session. If there is a pc Examiner form it should show F/N and VGI's for the pc to be satisfactory. Also the session itself should end with an F/N, VGIs pc. He would then check that each process run was run to its proper EP. Next he would read the details of the worksheets to make sure all was done according to the technical materials. He would make sure there were more good indicators than bad indicators, including good TA action and visible changes in the pc. Pc gains is what he and the auditor is working for in the final analysis. Good TA action means the pc is winning. Little or no TA action means it's not working right. The session is thus ultimately for the pc, but the C/S is doing "Quality Control" on the auditor's work. If he sees the auditor has misapplied the written materials in some way he will write a study order or a cramming order for the auditor to do before he takes the same pc in session again.
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Usually the C/S has an
instructor |
Handling Auditors
The C/S is thus the handler of his auditors - and also the pc's cases. He is the
person that programs the cases in the first place and ensures the programs are
actually carried out and carried out correctly. He does not discuss the pc's
case with the auditor except in writing through the pc's folder. If he drills
his auditors himself they do not discuss pc's cases but can of course otherwise
interact normally.
When handling auditors he should act in a way as to encourage them to do their best by a positive attitude and by acknowledge them for what they do right. At the same time he should not compromise the technology or the standard procedures. They are the way they are and done the way described in this manual for a reason. The reason is hard won experience and successfully passing the test of time. There is a right way and a wrong way to do any process and the C/S makes sure his auditors do it the right way so his pc's keep winning and progressing through the Grades. If he does less than protecting the materials from being misapplied he is doing everybody a disfavor; auditors, pc's and himself. He has to live up to his responsibility and hat and do what it demands of him.
If he is doing exactly that his auditors will quickly grow and improve their skills and abilities and the pc's will really win and he as a C/S will grow in confidence and reputation.
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The C/S solves pc's cases by |
Solving Pc's Cases
As a pc's folder grows in size due to lots of good auditing there is more and
more auditing history to keep track of. Thus for an extensively audited pc a
folder study has to be done at different points. This Mini Hat is based on
Folder Error Summaries (FES) as its stable datum. An FES is a summary of
auditing errors and pc difficulties. By doing these, you learn a lot about C/S'ing
- but it is also how you do C/Sing when something doesn't seem to
run right. It is how you solve a case when a pc runs into difficulties. When an
FES is done a Summary Form is usually filled out. Looking over such a Summary an
experienced C/S will right away know how to get a pc back on track and winning
on the Grades. We have expanded these Folder Error Summaries into Trouble
Shooter Tools by listing references and handlings applicable to the many
different situations they reveal. Thus folder study and the Trouble Shooter
Lists are your ultimate weapons in solving difficult situations.
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©
Clear Bird Publishing, 2003. All rights reserved. |
